Shipping Policy
ORDER PROCESSING
We aim to process all orders within 2 business days once order is placed, pending approval and merchandise availability. Business days are Monday – Friday (excluding holidays). Our orders are shipped from Fountain Valley, CA and Goodyear, AZ. Once your order has shipped, you will receive a Shipping Confirmation email with tracking information.
Below are the shipping method options and cost associated with each order shipment.
| Shipping Method | Shipping Transit Time | Cost (Contiguous US) | AK & HI Cost |
| Free FedEx Ground Economy - Orders $75+ | 4-8 Business Days | FREE | Not Available |
| FedEx Ground Economy | 4-8 Business Days | $5.00 | Not Available |
| FedEx 2-Day Air (Orders placed Monday - Friday by 12:00 PM PST ship same day) |
2 Business Days | $20.00 | $25.00 |
| FedEx Standard Overnight (Orders placed Monday - Friday by 12:00 PM PST ship same day) |
1 Business Day | $25.00 | $30.00 |
FREE STANDARD SHIPPING
Free Standard Shipping on Orders $75 is valid exclusively at on NRGKneeBrace.com for regular orders of $75+ excluding taxes and after any coupons or promotions. Offer is valid for orders shipping within the US contiguous United States (excludes Alaska and Hawaii). Eligible customers must select the free shipping option at checkout in order to receive free shipping. If another shipping option other than Free Ground Shipping is chosen, additional charges will apply. Offer is good for the orders "ship-to" address for domestic travel. A return label will be provided for any product that fails to deliver. Please Note That the Initial Shipping Cost Will NOT be Refunded. No adjustments can be made on previous purchases. Offer is non-transferable and subject to change without notice. No cash value. Void where prohibited by law.
COLORADO RESIDENTS
As of July 1, 2022, a $0.27 delivery fee is automatically added to purchases. Retailers collect the $0.27 fee on each delivery of taxable goods to a Colorado address. The fee applies to retailers selling taxable tangible goods that are delivered by motor vehicle to Colorado residents and consumers.
HAWAII & ALASKA
Ground shipping is not available for deliveries to Hawaii or Alaska. Orders shipping via Two-Day or One-Day service may require an additional one to two business days for delivery.
P.O. BOXES
Orders shipping to P.O. Box addresses are delivered via FedEx Ground Economy, which utilizes USPS for final-mile delivery. Because USPS completes the final leg, expedited shipping options are not available for P.O. Box shipments. Transit times may be longer than standard FedEx Ground deliveries.
APO/FPO ADDRESSES
Orders shipping to APO/FPO addresses are shipped via FedEx Ground Economy and are transferred to the U.S. Postal Service for military mail delivery. Expedited shipping options are not available, and delivery may take up to 45 days depending on destination and military mail processing.
SHIPPING LIMITATIONS
At this time, NRGKneeBrace.com can only ship to valid U.S. addresses. Sorry, we do not ship internationally.
MULTIPLE SHIPMENTS
Please note that your order may arrive in multiple packages, at no additional cost to you. You will receive separate Shipping Confirmation emails once each individual package is shipped. Your credit card may be charged multiple times as we only charge once products are processed and shipped.
HOLIDAYS
NRGKneeBrace.com observes the following US holidays and orders will not be processed or shipped during these Holidays.
- New Year's (01/01/26)
- President's Day
- Memorial Day
- 4th of July (7/03/26 & 7/04/26)
- Labor Day
- Thanksgiving (11/26/26 & 11/27/26)
- Christmas (12/24/26 & 12/25/26)
- New Year's Eve (12/31/26)
Once an order has been processed and shipped, NRGKneeBrace.com cannot be held responsible for any delays in shipping due to factors outside its control, including but not limited to interruptions to service provider networks or weather conditions. NRGKneeBrace.com is not responsible for lost or stolen packages.