Shipping Policy
ORDER PROCESSING
We aim to process all orders within 1-2 business days once order is placed, pending approval and merchandise availability. Business days are Monday – Friday (excluding holidays). All orders are shipped from Fountain Valley, California. Once your order has shipped, you will receive a Shipping Confirmation email with tracking information.
Below are the shipping method options and cost associated with each order shipment.
| Shipping Method | Shipping Transit Time | Cost |
| Standard Shipping | 7-10 Business Days | $7.50 |
| 2-Day Shipping (Orders placed Monday - Friday by 12:00 PM PST ship same day) |
2 Business Days | $17.00 |
| 1-Day Shipping (Orders placed Monday - Friday by 12:00 PM PST ship same day) |
1 Business Day | $25.00 |
HAWAII & ALASKA
Orders shipping to Hawaii & Alaska via Two-Day or One-Day Shipping may need one additional day for delivery.
P.O. BOXES
Orders shipping to P.O. Box addresses will be shipped via USPS Priority standard shipping. We are unable to offer expedited shipping options for P.O. Box addresses.
APO/FPO ADDRESSES
Orders shipping to APO/FPO addresses will be shipped via USPS. Please note that transit times may take up to 45 days.
SHIPPING LIMITATIONS
At this time, NRGKneeBrace.com can only ship to valid U.S. addresses. Sorry, we do not ship to Puerto Rico or U.S. Territories.
MULTIPLE SHIPMENTS
Please note that your order may arrive in multiple packages, at no additional cost to you. You will receive separate Shipping Confirmation emails once each individual package is shipped. Your credit card may be charged multiple times as we only charge once products are processed and shipped.
HOLIDAYS
NRGKneeBrace.com observes the following US holidays and orders will not be processed or shipped during these Holidays.
Once an order has been processed and shipped, NRGKneeBrace.com cannot be held responsible for any delays in shipping due to factors outside its control, including but not limited to interruptions to service provider networks or weather conditions. NRGKneeBrace.com is not responsible for lost or stolen packages.